Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
Synopsis: Discover skills to resolve touchy, controversial, and complex issues at work and at home. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.
Review: Once again - this is not my typical genre of book but I had to read it for school and I'm glad I did. Easy to read and follow, a bit repetitive but not annoyingly so, this book touches on so many confrontation styles and how to have them more effectively. I thought I was pretty good at confrontations but I learned that I still could use some work. There are some really great practical ideas that can be used for home and work environments. Coming out of silence and confronting people in a honest and non-threatening way can make all of our lives easier. This is a great tool for supervisors, leaders and line workers as well as parents and couples. I think everyone would benefit from reading this book. Once I'm done with my class I will be passing it around the office to whoever is interested.